New Hire Onboarding Process
Welcome to the Kootenai Health Team!
At Kootenai Health, we are guided by our vision of being ‘One Connected Team’. This vision is more than just a statement; it’s the essence of our daily operations. We believe that by working together in a collaborative, supportive, and connected manner, we can significantly and positively impact the lives of our patients and their families.
The Heart of Our Culture
Our core values—safety, compassion, and engagement—are not just words on a page. They are the cornerstone of our approach to patient care and teamwork. We are committed to creating an environment where safety is prioritized, compassion is evident in every interaction, and engagement drives continuous improvement and innovation.
QUESTIONS? PLEASE CONTACT THE TEAM
Our Talent Acquisition team is here to support you at every step of the hiring process and beyond, including after you join us as a caregiver.
Before Starting Your First Day
What is the dress code?
Kootenai Health employees dress in scrubs, a specific uniform, or business casual attire. For clinical teams wearing scrubs, colors are designated based on specific roles.
Details about the dress code are in your Kootenai Health Essentials Guide, which you will receive during your pre-employment meeting in People Services. Once you start, our Professional Appearance Policy is also available on the Kootenai Intranet, known as the Kloud.
If you would like a copy of the Professional Appearance Policy in advance of your start date, please feel free to email us at careers@kh.org, and we will be happy to send it to you.
Where should I park on my first day?
During your pre-employment meeting in People Services, you will receive a day-one parking pass to display in your car. On your first day, you can park wherever is most convenient for you.
Additionally, during orientation, your trainer will give you a parking sticker and more information about employee parking.
What time should I arrive on my first day?
Kootenai Health Essentials general orientation starts at 8:00 AM. You are welcome and encouraged to arrive a little early to enjoy some coffee and get to know your new team members. It’s an excellent opportunity to connect before the session begins.
Where should I go when I arrive?
The Kootenai Health Essentials general orientation is held in the Health Resource Center on the main Kootenai Health Campus. You can find a campus map here. The Health Resource Center is listed as #5 on the map. If you need help finding it, feel free to ask for assistance or stop by People Services, and a team member will be happy to walk you over.
How can I get my class and department schedule in advance of starting?
You can request your department and ongoing schedule by contacting your direct supervisor or manager. Their contact information is provided on the cover of your Kootenai Health Essentials Guide. Organizational orientation class schedules are created and finalized by the end of the day on Wednesday of the week before your start date. Your leader will also contact you to share your schedule and any team-specific information you need before your start date.
Will there be an orientation of training session?
The Kootenai Health Essentials general orientation is provided for all new hires and rehires who have been away for over one year. In addition to this organizational onboarding, you will also receive team and position-specific training to ensure you’re fully prepared for your role. Please reach out if you have any questions about the orientation process.
Who should I report to on the my first day?
Your manager or a designated team leader will come to the Kootenai Health Essentials general orientation to meet with you prior to lunch. They will also take you on a small tour of the campus, allowing you to get acquainted with the facilities and your new environment. It’s an excellent opportunity to connect, discuss your training, and ask any questions you may have!
What should I bring on my first day?
Coffee, water, and lunch will be provided during the Kootenai Health Essentials general orientation. The team will supply everything needed for the classes, so you only need to bring something with you if you would like something specific. Just come ready to learn and engage!
Who should I contact if I am late or sick on my first day?
If you’re feeling unwell on your first day, please email your manager, whose contact information is on the front of your Kootenai Health Essentials Guide. Additionally, include your recruiter in the email; their contact information is available in your offer letter. Upon receiving your email, we will reach out to you and work with you to reschedule your start date when you feel better. Your health is our priority, and we want to ensure you start your journey with us feeling your best.
How does the team communicate (e.g. email, chat tools?)
Kootenai Health utilizes a variety of communication methods, including email and Outlook Teams, in addition to in-person communication. This approach helps ensure that everyone stays informed and connected, whether you’re in the office or working remotely. If you have any questions about using these tools, feel free to ask.
Are there any company polices I should be aware of?
Key policies will be shared and reviewed during your pre-employment meeting in People Services. Once you start, you can also find organizational policies on the Kootenai Intranet, known as the Kloud. If you would like additional information before your start date, we’re happy to help! Just email us at careers@kh.org with any specific questions you may have.
What are the expectations for my role in the first few weeks?
Expectations can vary depending on your specific role. Your leader will review position competencies with you, share your training and onboarding plan, and communicate any expectations to ensure you clearly understand what you need to succeed. Our goal is to help you onboard successfully while learning about your role, team, and available resources. If you have any questions or need clarification, don’t hesitate to ask!
Where can I find my benefit information?
You can find detailed information about our benefits by visiting our website at Kootenai Benefits. Additionally, our benefit information will be included in your offer email. If you have any questions, our team members are onsite to assist you Monday through Friday from 7:30 AM to 4:30 PM in the People Services office.
Where can I find more information about resources for growth and development opportunities?
You can explore a variety of employee growth and development resources on our careers website at Kootenai Growth and Development. Additionally, we have dedicated teams, including Internal Mobility and Culture and Learning, to support your ongoing growth, development, and advancement within the organization.
Where can I find more about housing near Kootenai Health?
Visit our website at Living in Coeur d’Alene to learn more about housing options and communities near Kootenai Health. Additionally, your recruiter can provide you with local housing information and leads to assist you during your transition to the area.
During the First Few Weeks
When will I receive my first paycheck?
Kootenai Health paydays occur every other week on Friday. Depending on your start date and where you fall in the payday cycle, your first paycheck may include one or two weeks of pay. To find the date of your first paycheck, please refer to the cover of your Kootenai Health Essentials Guide. Our Onboarding Coordinator will have added the date for you.
How do I clock in?
A comprehensive Kronos timekeeping training will be provided during your Kootenai Health Essential general orientation. During this session, we will cover everything you need to know about clocking in and out and share all the locations and methods available to ensure a smooth experience.
When will my benefits start?
Benefits for full and part-time employees begin on the first of the month following your first 30 days of employment. You can find a detailed benefits timeline in your Kootenai Health Essentials Guide, which you will receive during your pre-employment meeting in People Services.
Additionally, benefit classes are available monthly, and you are always welcome to stop by People Services to speak with someone from our benefits team if you have any questions. We’re here to help!
How do I access the necessary software/systems?
During your orientation, we will provide training and resources for accessing all software and systems. Additionally, you will be assigned a preceptor with whom you can connect as you learn. They will be a valuable resource to help guide you through the process and answer any questions you may have. We’re committed to ensuring you feel supported as you transition into your new role!
Who are the key team members I should know?
During your onboarding, you will meet several new team members who are here to support you as you transition into your role. In your first few weeks, your key contacts will be your direct leader and your preceptor. They will be instrumental in helping you navigate your new environment and answer any questions you may have. Don’t hesitate to reach out to them for guidance and support!
How does the team provide feedback?
Kootenai Health leaders provide formal feedback annually through employee evaluation conversations. Additionally, feedback is given routinely during rounding and scheduled check-ins. As a team, we value open communication and actively seek to provide constructive feedback to support your growth and development.
What resources are available for my professional development?
Kootenai Health provides many resources to support your professional growth. These include classes and training offered by the Culture and Learning team, tuition reimbursement programs, apprentice and certification programs, opportunities for internal mobility, and many others. We are committed to helping you develop your skills and advance your career within our organization.
Can I get clarification on specific policies or procedures?
If you have questions about specific organizational policies or procedures, we encourage you to reach out to your leader. They can provide guidance and clarity on these matters. If you have ongoing questions, feel free to share them with your HR Business Partner in People Services, who will be happy to provide additional details and support.
How does the company culture manifest in daily work life?
Safety, compassion, and engagement are at the heart of all our interactions and everything we do at Kootenai Health. As a new employee, you can expect to see our values reflected in our policies and procedures, daily interactions, and overall processes. We are committed to fostering a workplace culture that embodies these principles, ensuring a safe and welcoming atmosphere for all. If you have any questions about our values or culture, please ask!
